Clouding.io SLA: the guaranteed availability
A Service Level Agreement (SLA) is a contract subscribed between a service provider and its client in order to set the agreed level for the quality of that service. In the case of cloud services, such as those offered by Clouding.io, the SLA applies to the platform availability.
Through the Service Level Agreement, Clouding.io commits to provide all its clients the agreed service with due diligence, using its resources and high technical expertise to obtain excellence. The SLA that Clouding.io guarantees is a 99.95% connectivity, although the platform is designed to offer 100% availability on your cloud server, since everything is designed to be totally redundant. That is, the hired cloud servers do not run on a single computer, but on a computers net, which are connected to a high-capacity redundant storage system.
What this means is that if there is a problem in one of the servers of the net, your vps cloud server will be run on another server automatically, so you will never endure any stop or delay on the service. In addition, the entire platform has been conceived and set so that there is not a single point of failure. For instance, we keep 3 copies of each ssd disc of the in different hardware, our network is totally redundant and each server is connected to a two-switches minimum.
Everything has been designed to offer you a 24/7 service, where you are free of worries about anything working properly or not, that’s what we are here for. Still, if for any reason, an issue happens and causes a breach of the guaranteed availability, you can claim a discount on your fee. Here it is explained the claim procedure.
In Clouding.io, excellence and your full satisfaction is the goal and that 100% connectivity we want to guarantee, the motor to work every single day with enthusiasm.